Logistics Policy

1. Shipping Time

Under normal circumstances, we will process and dispatch your order within 24 - 48 hours after receiving your payment. This time frame excludes weekends, public holidays, and unforeseeable events such as natural disasters, strikes, or other force majeure circumstances.

2. Delivery Time

Most of our standard shipping services will deliver your order to you within 7 - 14 business days after dispatch. Please note that this is an estimated delivery time and may be affected by various factors including customs clearance, local postal service efficiency, and unforeseen circumstances. Delivery times are not guaranteed, but we will do our best to ensure timely delivery.

3. Shipping Damage

In the event that your package arrives with severe damage due to shipping, please contact our customer service team immediately. You are required to provide photos and detailed descriptions of the damaged items to assist us in handling your claim. We will work with the shipping carrier to investigate the issue and provide you with a suitable solution, which may include a replacement or a refund.

4. Express Shipping Option

For customers who need their orders to be delivered more quickly, we offer an express shipping service. If you are interested in this option, please contact our customer service team before placing your order. Our representatives will provide you with more information about the express shipping service, including the additional cost and estimated delivery time.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the shipping carrier’s official website.

6. Customs and Duties

For international orders, customers are responsible for all customs duties, taxes, and other fees that may be imposed by the destination country. We are not responsible for any additional charges incurred during the customs clearance process.

7. Amendments to the Logistics Policy

We reserve the right to modify this Logistics Policy at any time. Any changes will be posted on our website, and the revised policy will become effective immediately upon posting. It is your responsibility to review this Logistics Policy periodically for any updates.

If you have any questions about our logistics policy, please do not hesitate to contact our customer service team.